INSTRUCTIONS FOR OPENING A PROTECTED PUBLICATION FOLLOWING A FIRST PURCHASE
 

WARNING! : Do not attempt to open your file until you have followed the instructions below. You risk rendering it unusable.

 

1 - You must have an Adobe ID

If you don't already have one, use the link to go to Adobe's site and create one. It's free! Take note of your login information.

 

2 - Install a reading program or app on the device you want to use to read.

  • What reader program should I use to read the protected digital publication?
    As the market for reading apps and programs is constantly changing, we offer a few choices, but by visiting the Apple or Google “stores” one finds several alternatives that may offer functions or features you may be looking for.
     

TYPE D'APPAREIL

APPLICATIONS SUGGÉRÉES
MAC OR WINDOWS COMPUTER Adobe Digital Editions
IPAD and IPHONE (App store) Bluefire Reader (Not a free app)
Pocketbook Reader
ANDROID TABLETS and SMART PHONES (Google Play) Pocketbook Reader
KOBO EREADER/NOOK Adobe Digital Editions
KINDLE

Not compatible with locked PDF and EPUB files.
However, the Mobi format is designed for the Kindle (reader or application).

 

  • Authorize your reader using your Adobe ID credentials.
    After downloading and installing the chosen program you will usually be automatically prompted to do so.

 

3 - Download and open your file from your online profile options on the coop website.

  • Your links can be found in the MY DIGITAL PRODUCTS section. A link is also sent in the order confirmation email inviting you to connect to your profile.
  • It is normal for the downloaded file to initially have an .acsm extension. It will be converted to the purchased format (usually PDF or Epub) when opened in the reader program.
  • Double-clicking on the file should open it with the correct application.

Note: As soon as you download the URLLink.acsm file, you must open it within 6 hours. After this time, you will have to download it again, otherwise you will get an error message.

 

DIGITAL COURSE NOTES:

Usually this type of publication is protected and therefore requires following the same steps as for a book.

Opening such a publication on a public computer (study room, library, etc.) may be problematic due to usage restrictions related to protection.

Note that the availability of lecture notes varies from co-op to co-op and semester to semester. When offered, these are accessible via the “School materials – Search by course notes” section.

 
Done! You can now start reading.

Following this initial installation, only step 3 will be required on subsequent purchases from us.

 

Some additional information :

  • As specified on our sites, digital publications are neither exchangeable nor refundable. The only possible exception is when the purchased file is proven to be faulty or unusable.
  • Always use the same Adobe account on all your devices. You can link your account to a maximum of 6 devices. The use of a public computer is not recommended.
  • The download link for a digital publication is available for a period of 36 months. You can download the file as many times as you want during this period, but we recommend that you keep a copy of your publication on more than one medium / device in case of failure with your main device.
  • .acsm files are normally located in your operating system's "Documents" folder or your mobile device's "Downloads" folder.

  • It should be noted that the permissions to copy or print parts of text are managed by the editor. If the latter did not include them when packaging the digital format, it is not possible subsequently to “give” these rights to a client.

  • The annotation, highlighting and bookmark functions are rather elements of the chosen reading program and their presence varies from one program to another.
  • A “Download problem” link is present under each of your publications in the “My digital products” tab of your profile. This link should be used exclusively to report a technical problem with the file. This form will be sent to our head offices and not to the original merchant. For all questions concerning your transaction (payment, exchange, refund, etc.), you must instead communicate directly with the cooperative that sold you the product.